Printed Pots with a Twist.
Free delivery for orders above $150.
Frequently asked questions
Why do all your orders take so long to fulfill?
All our stock is made to order and are not ready to ship. We offer make to order because our 3D-printed pots are not mass-produced. Each piece is made in small batches with care and intention. Preorders allow us to better manage production, minimize waste, and ensure you receive a unique, thoughtfully crafted product.
Why should I order if I need to wait?
Made to order scheduling secures your spot in our limited production runs. As our items are not mass-produced and availability is often limited, preordering guarantees that you'll receive the product you want before it sells out.
Can I cancel or change my order?
If you need to cancel or make changes to your preorder, please reach out to us as soon as possible at dugpots@gmail.com or message us through our Instagram page. We’ll evaluate your request and do our best to assist you.
Is there a limited quantity of items?
Yes, our quantities are limited to ensure quality and manageable production times. We recommend placing your order early to avoid missing out.
When will my order arrive?
Delivery times may vary depending on the complexity of the item and quantity of items per order. While we aim to fulfill orders as quickly as possible, delays can happen due to unforeseen circumstances. We appreciate your understanding and patience. Please purchase only if you're comfortable with potential wait times.
How can I get updates about my order?
Our system will update you on your email account every step of the production process. From the start of production to the potential delivery schedules. You may also want to follow us on Instagram for the latest updates, behind-the-scenes content, and important announcements about your orders.
I just placed an order but selected the wrong item or size. What should I do?
Contact us immediately at dugpots@gmail.com or drop us a PM on instagram. If your order hasn't gone into production yet, we’ll do our best to accommodate your request.
Please note that all orders are made to order and may take 2-4 weeks to fulfil. Your patience is greatly appreciated.